This policy covers everything you pay for on Preparelly: a place in a batch, a pack of sessions, and one-to-one sessions with a trainer. Every price shown includes GST, and you receive a GST invoice for each payment.
Refunds within 7 days of paying
You can ask for a full refund of any payment within 7 days of making it, for any reason. Write to support@salizon.com or call +91 95886 59045 with the payment reference shown on your receipt or invoice. After 7 days, payments are not refundable, except as described below.
When we cancel
If we cancel a batch before it starts, or cannot run a session you paid for and cannot offer another time that suits you, you get a full refund of what you paid for it, whenever that is.
Changing your plans instead
- Moving batch. If you hold a place in a whole batch, you can move to another open batch of the same course from the batch's Classes page, at no cost. What you paid moves with you.
- One-to-one sessions. You can cancel or move a one-to-one session yourself until 24 hours before it starts. A session you paid for and cancel in time becomes a session credit, valid for 90 days. Within 24 hours of the start, please contact your trainer.
- Free demo classes cost nothing, so there is nothing to refund.
- Pay later. Where a batch lets you join now and pay by a due date, nothing is charged until you pay; if you decide not to continue, tell us before paying.
How refunds are paid
Once a refund is approved, we send it to the account or UPI ID the payment came from, and you should receive it within 5–7 working days. Your bank may take a little longer to show it. We issue a credit note against the original GST invoice. We do not charge for processing a refund.
Questions
For anything about a payment, write to support@salizon.com or call +91 95886 59045. See also our Terms.